Log-in | Kraken.com | Kraken Login™

A complete, user-friendly guide to signing in to your Kraken account — including desktop and mobile walkthroughs, troubleshooting, security best practices, and account recovery instructions.

Overview

Kraken is a major cryptocurrency exchange that holds assets and personal data — safeguarding your login is essential. This page explains how to securely sign in, what to do if things go wrong, and how to harden your account against unauthorized access. Use this guide as a companion while accessing Kraken on any device.

Quick Desktop Login

  1. Open an up-to-date browser (Chrome, Firefox, Edge, Safari).
  2. Go to the official Kraken login page: https://www.kraken.com/login.
  3. Enter your registered email address and password in the respective fields.
  4. If you enabled two-factor authentication (2FA), enter the code provided by your authenticator app or hardware token.
  5. Click Log in. Once authenticated, you'll land on your account dashboard.

Tip: Save Kraken as a browser bookmark and avoid clicking links from unsolicited emails or social media messages.

Detailed desktop guide

Quick Mobile Login

Kraken's mobile app offers a secure and compact login flow for iOS and Android.

  1. Open the Kraken app on your phone.
  2. Tap Log in and enter your email and password.
  3. If biometric login (Face ID / Touch ID / fingerprint) is enabled, you can use it for future access.
  4. Complete the 2FA step if prompted.

Biometric login reduces friction without sacrificing security — enable it only on private, personal devices.

Desktop Sign-In: Step-by-Step Walkthrough

1. Confirm the website

Always check the address bar for kraken.com and a secure padlock icon. Ensure the certificate matches the domain. Avoid signing in through links from unsolicited emails.

2. Enter credentials

Type or paste your email and password. Use a reputable password manager to avoid typing mistakes and phishing traps.

3. Two-factor authentication

Kraken supports multiple 2FA methods: authenticator apps (recommended), hardware keys (YubiKey), and SMS (less secure). If you use a hardware key, follow on-screen prompts to complete the challenge.

4. Security checks and device confirmation

When logging in from a new device, you may need to confirm via email or answer security questions. This is normal — verify the message is from an official Kraken address before interacting.

Troubleshooting: Common Login Issues & Fixes

Below are the most frequent reasons users can't sign in, and step-by-step remedies to resolve them quickly.

Security reminder: Never share passwords, 2FA codes, or private keys. Kraken staff will not ask for your password or full 2FA codes in unsolicited messages.

Security Best Practices for Kraken Accounts

Protecting your crypto requires more than a password. Implement layered defenses to reduce the risk of compromise.

Account Recovery: What to Expect

If you lose access to your Kraken account, follow these steps. Recovery can take time because Kraken must verify identity to protect against fraud.

  1. Use the built-in password reset option if you can access your email address.
  2. Redeem backup 2FA codes if you saved them during setup.
  3. If you lost both email access and 2FA, open a support ticket with Kraken. Be prepared to provide identification documents and any account details that prove ownership (previous transactions, deposit IDs, or tax forms).
  4. Follow Kraken's official support instructions precisely and avoid sharing documents on public channels.

Because recovery involves identity verification, keep your ID documents secure and only upload them through Kraken's secure channels.

Frequently Asked Questions (FAQ)

Q: Can I use the same API key on multiple devices?
A: API keys are not device-specific, but their permissions and IP restrictions determine where and how they can be used. Limit permissions to only what you need.
Q: Is SMS 2FA safe?
A: SMS 2FA is better than no 2FA, but it's vulnerable to SIM swapping. Use an authenticator app or hardware key for stronger security.
Q: How can I view active sessions or log out other devices?
A: In Kraken's security settings, you can review active sessions and revoke access. Change your password to terminate most active sessions immediately.
Q: What if I suspect my account was hacked?
A: Immediately change your password, revoke API keys, and contact Kraken Support to place holds on withdrawals until the issue is resolved.

Helpful Links & Resources

Replace the items above with direct official links when you publish. Always link to Kraken's official domains (kraken.com).